At Cole Haan UK, we promise that we’ll tell you how we use your data and we’ll make sure that your data is collected and stored securely. You can update and manage your preferences at any time by email at firstname.lastname@example.org or speak to us on +44(0)1452 886 229.
We are located at:
Cole Haan UK
Gardiner Bros & Co (Leathers) Ltd ,
Unit F & G,
Quedgeley West Business Park,
We have to keep some information about you, such as name, email address, telephone number so we can process orders. We also have to share data with our trusted partners so we can arrange deliveries across the wide variety of products we offer. But you can be assured that your information is protected under strict procedures that we enforce.
If you choose to receive email marketing from Cole Haan UK, we can let you know of the latest special offers across our brands as well as the latest new releases. If you would like to stop receiving marketing form us, email email@example.com with the subject “Unsubscribe”. Alternatively, you can unsubscribe using the “Unsubscribe” button at the footer of any of our email communications.
Security – Safeguarding your personal data
We are committed to taking appropriate technical and organisational measures to protect your personal data from unauthorised or unlawful processing, accidental loss or destruction of, or damage to your personal data. This includes restricting access to, maintaining accuracy of and training in the securing of personal data. These safeguards are designed to protect against, but are not a guarantee against, the loss, misuse and unauthorised access, disclosure, alteration and destruction of personal information
Information from our web site is transmitted securely over the internet to our web server, using encryption (https://) to safeguard personal information and credit card details. The information that you provide is held securely in our premises with appropriate technical and organisational measures.
Personal information we use
The information we may collect includes; name, email address, postal address, phone number, billing and credit card information, clothing and shoe size (when an order is placed). This information is collected when you; register on our website, place an order, use a mobile application or participate in sweepstakes, contests, promotions or surveys. We retain this information for as long as we need to in order to fulfil our obligations or to comply with the law.
We may need to contact you by email, phone or through a notification in an app in relation to an order, enquiries, complaints or regarding it’s delivery or process. This communication is not for marketing purposes and you will continue to receive them even if you opt-out of marketing communications.
If you make an enquiry we may need your email address, phone number and additional information in order to respond correctly. We do not share this information with anyone who does not have a lawful or legitimate purpose for seeing it.
To inform you about the latest offers or new releases that you may like, we may send you marketing communications, if you have consented to receive them. In addition, we may combine your preferences with information obtained from our business partners to provide you with a more personalised marketing experience. You can amend these preferences at any time by email at firstname.lastname@example.org or speak to us on +44(0)1452 886 229.
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with .
Cookies and Tracking
Cookies are small pieces of information stored by your browser on your computer's hard drive. Cookies are not required for you to browse our web site, but they are required to add items to your shopping cart and for you to place an order. You can delete cookies if you wish; while certain cookies are necessary for viewing and navigating on our website and mobile app, most of the features will be still accessible without cookies.
Disclosure of your information
Your personal data may be shared with other affiliated companies that are subject to privacy policies with this policy. It may also be disclosed to a third party who acquires us, a member of our Group or acquires all or part of our assets.
We may also share some of your personal data with or obtain your personal data from third parties:
- Delivery – Couriers to deliver your order.
- Suppliers providing services to us to help run our business.
- Credit and debit card payment services.
- Our partners who offer related products, services, promotions and organise sweepstakes on our web site.
Rakuten Advertising Data Collection
Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.
Your Rights/Opt Out : https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/
Access to your personal data
As an individual you have the following rights to your information:
- The right of access – You can make a subject access request by contacting us.
- The right to rectification – Any errors can be corrected through the ‘My Profile’ on our web site or by contacting us.
- The right to erasure – You can request your personal data to be erased by contacting us.
- The right to object – You can object to direct marketing or the processing of your data by contacting us at any time.
To exercise any of these rights or to discuss in further detail please email us at email@example.com or speak to us on +44(0)1452 886 229. You may be asked to provide proof of identity to comply.
Children’s Privacy Online
Our Website is a general audience website and should be used only by persons over age 13. We are concerned about the safety of children when they use the Internet and will never knowingly request personal information from anyone under the age of 13. If the parent or guardian of a child under 13 believes that the child has provided us with any personal data, the parent or guardian of that child should contact our Customer Service Centre and ask to have this personal information deleted from our files. If we otherwise obtain knowledge that we have personal information about a child under 13 in our files, we will delete that personal information from our existing files so that it is not in retrievable form.
Remember – this is your data. We are responsible for looking after it ethically and securely and must only use it for the purpose for which it was provided to us. Help us to help you and contact us if you feel we have done anything wrong so that we may correct it.
Any queries or comments regarding the information set out in this policy please contact us at: firstname.lastname@example.org or call us at: +44(0)1452 886 229.
Last updated: 16/05/2018