Due to the current situation of coronavirus, we kindly ask that you please email any queries rather than calling due to a limited number of staff. We will endeavour to answer queries within 24 hours! Thank you.
WHAT TYPES OF PAYMENT METHOD DO YOU ACCEPT?
We currently accept Visa & Mastercard credit and debit cards.
CAN I CANCEL OR CHANGE MY ORDER?
We are committed to getting your order processed and dispatched as soon as possible. Soon after your order is placed, it immediately goes into the fulfilment process and you may not be able to cancel or adjust the order. Please contact us immediately on our customer services number +44(0)1452 886 229 and we will attempt to intercept it. If we are unable to intercept it, you may return unworn products within 14 days from receipt of goods using the return instructions enclosed within your order.
WHAT DO I DO IF MY DISCOUNT CODE ISN'T WORKING?
When you sign up, you will shortly receive an e-mail with your welcome code (please allow 20 minutes for the email to reach your inbox). When you reach checkout, enter the code into the Discount field and click Apply. Please note that discount codes are not valid in conjunction with any other offers. If you still have any issues, please contact firstname.lastname@example.org and we will be happy to assist.
CAN I EXCHANGE OR RETURN MY ORDER?
We are happy to exchange your product for a different size or provide you with a refund for a returned order. For more information and any queries regarding returning or exchanging your order please refer to our Returns & Exchanges page for more information.
WHAT DO I DO IF MY PRODUCT IS FAULTY OR I'VE RECEIVED AN INCORRECT ITEM/SIZE?
If you believe the product you received is faulty or if you've received an incorrect item/size, please contact email@example.com before returning your item as we are unable to credit postage costs so please contact us and we will be happy to assist. For further information on returning a faulty product please refer to our Returns & Exchanges page.
WHAT WILL I BE SUBSCRIBING TO?
If you subscribe to our newsletter, you will be the first to know about the latest styles and sales promotions available on www.colehaanstore.co.uk.
HOW DO I UNSUBSCRIBE?
If you wish to unsubscribe to our newsletter, you can unsubscribe the following ways: 1) Unsubscribe using the link at the bottom of the emails we send to you, 2) Contact our customer service team at firstname.lastname@example.org and one of our team members will be able to assist.
West Business Park, Units F&G, Quedgeley, Hardwicke, GL2 4PH
Company registration number - 00534801